Our qualified and reliable tradespeople will arrive on time, undertake quality work in a timely manner and will clean up after themselves.
General maintenance items are required to be completed within 14 days and are matters that do not affect the tenants security, safety or health.
As an owner you are not responsible for the following:
- Tenant reported damage/repairs that cannot be located
- Call out fees where tenants have failed to attend pre-agreed appointments with contractors
- Damage caused by misuse or neglect by the tenant or tenant’s visitors
Power failure caused by tenant appliances
Tenant’s foreign objects blocking drains or toilets
Tenant’s breakage by force
RACV Emergency Home Assist for Landlords
RACV Emergency Home Assist is a fast response service for a range of common plumbing, electrical and lockout emergencies. You can have access to qualified and reliable tradespeople 24 hours a day, 7 days a week.
One low annual fee gives you up to 8 emergency call outs a year and there is no charge for RACV to attend the emergency. They’ll either fix the problem on the spot or make temporary repairs to make sure your home is safe and secure, reducing the risk of further damage.